We process, pick and pack orders as quickly as possible. The Royal Mail depot is just over 100yds away and they can collect from our premises a few times a day.
Free UK Shipping is standard and faster options are also available if needed.
We will send you an email when we receive your order and another to confirm dispatch. All dispatch emails are all sent at the end of the business day.
We want you to be happy with your purchase every time you shop with us, but do understand that there may be an occasion when you may want to return something.
Changed your mind? Donít need it anymore? Doesnít fit? Donít like it?
If you want to return an item for any reason then you can return it to us in original condition within 14 days of receipt. If the item contains a CD or DVD then the discs must still be unused and sealed. If the item contains a download card or code then that must also be unused. For returns of this nature then you will be responsible for the return postage and packing costs.
Faulty or Wrong Items
Occasionally items are faulty or supplied in error and have to be returned for exchange. We will make sure you have a replacement ASAP and can return the faulty item free of charge.
How to Return an Item
We sell on many different websites and marketplaces and each has a different returns procedure, so the best thing to do is to contact us at firstname.lastname@example.org and we will send you full return instructions.
Cancelling an Order
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel the contract for the purchase of any item for any reason within fourteen calendar days.
This applies to all items providing they are unused and/or unread, but it does not apply to CDs or DVDs, or any item that contains a CD or DVD, if the disc has been unsealed, or any item that has a digital download if that has been used or accessed.
Please note that you will be responsible for all costs involved in returning the item unless it is faulty or we supplied it in error. You will receive your refund for the purchase price of that item within 14 days of receipt, less, if applicable, any part of the return costs not paid, providing that the item is received back in original perfect condition. If you selected an expedited outgoing shipping service then only the cost of the item will be refunded. It is advised, for your own protection, that you use a recorded delivery service or obtain a Certificate of Posting when returning any item.